No, the Suvel team will not move any heavy furniture. Clients are responsible for moving heavy furniture prior to our arrival.
Customers are requested to provide a ladder, water, and electric connection on the respective floors where the service will be conducted.
Customers are requested to lock all valuables during the service to ensure their safety.
In occupied houses, bedroom cupboards will be cleaned externally only, provided they have been emptied by the owner before the service begins. The kitchen loft will also be cleaned internally.
Inaccessible areas are not covered in the scope of work. Only areas that are accessible using ladders are included in our scope.
Only the services mentioned in the estimate will be performed. Any additional services requested will incur extra charges.
No, all cleaning tools and agents are included in our scope. Customers do not need to provide anything.
No, removing leftover building materials is not included in our scope of post-construction cleaning.
Although all our cleaners are police-verified and honest, we humbly request customers to keep all valuables safe and locked.
Yes, customers have the full right to check all our cleaners and coordinators before they leave the premises.
We request all our customers to monitor our work personally or nominate a person to do so on their behalf.
While we guarantee to remove all stains and dirt during bathroom deep cleaning, there may be a few areas where some stains are unremovable.
We do not guarantee the removal of all glues and pastes used by carpenters on the floors.
